Policies

Please review the policies below for the Cashtown Inn and our collection of vacation homes managed under Wizzy Rentals. Policies vary depending on the type of stay. By confirming a reservation, guests agree to all applicable policies.

Room rates are based on double occupancy. This excludes the Cashtown Headquarters, Officer’s Reserve, and all vacation homes, including The Freckled Farmhouse, The Happy Hen, The Rested Rooster, and The General’s Hideaway.

Rooms accommodating more than two guests are subject to an additional fee of $50 per person, per night. This includes additional accommodations when applicable, breakfast service, and full access to the Inn’s amenities and grounds, including complimentary coffee, tea, hot chocolate, and other guest offerings.

Additional guests may be accommodated with a rollaway bed in select rooms and suites, or on full-size sleeper sofas in the General Lee, Anderson, and Pender Suites.

Children ages 12 and older are welcome at the Inn. Due to the historic nature of the property, accommodations are not suitable for younger children.

Regardless of age, when a third guest is sharing a room, an additional charge of $50 per night, plus applicable taxes, will apply.

Check-in begins at 3:00 PM. We offer self check-in for your convenience, allowing guests to arrive anytime after 3:00 PM. If you prefer a personal check-in experience, we are happy to accommodate when possible; please note this request at the time of booking.

Check-out is by 11:00 AM.

Weekend stays typically require a two-night minimum. Single-night weekend stays may be available upon request by phone.

Pets are not permitted at the Inn, with the exception of service animals as defined under Titles II and III of the Americans with Disabilities Act (ADA). Service animals must be individually trained to perform tasks for a person with a disability and must remain harnessed, leashed, or tethered unless these devices interfere with the animal’s work or the guest’s disability prevents it. Guests may be held responsible for any damages caused by themselves or their service animal.

Our rental houses are designed to provide a comfortable and relaxing stay while respecting both the property and neighboring community.

Check-in is anytime after 4:00 PM. All homes operate as self check-in properties, and detailed arrival instructions will be sent prior to check-in. Standard check-out time is 11:00 AM.

Rates are based on the maximum occupancy of each home.

Dogs are welcome in our homes. A pet fee is required for each dog included in the reservation and must be disclosed at the time of booking. No animals other than dogs are permitted.

Because we are a small, independently operated hospitality business, late cancellations and changes have a direct impact on our ability to accommodate other guests.

Cancellations made 15 days or more prior to arrival will receive a refund of the deposit, less a 10% processing fee.

Cancellations made 14 days or fewer prior to arrival are non-refundable, and the full reservation amount will be charged.

Shortened stays are considered cancellations for the nights removed and are subject to the same policy.

No-shows will be charged the full amount of the reservation. Reservations will be considered a no-show after the first night if no communication has been received.

On the day of arrival, any cancellation, modification, or early departure will not be refunded for the entire reservation.

For reservations of three or more rooms, or stays totaling five nights or more (including consecutive or linked reservations under the same name, household, or payment method), a 30-day cancellation notice is required. Cancellations within 30 days of arrival will be charged in full.

A credit card is required at the time of booking for all reservations, regardless of payment method.

A 50% deposit is charged at the time of booking. The remaining balance is automatically charged to the card on file 14 days prior to arrival.

By confirming a reservation, guests authorize these scheduled payments.

We strongly encourage guests to consider travel insurance for added peace of mind in the event of unexpected changes to travel plans.

Travel insurance can help protect against cancellation fees and other unforeseen disruptions. Coverage is available through a variety of third-party providers and is often an affordable way to safeguard your reservation.

The following policies apply to all stays at both the Inn and homes:

Quiet hours are observed from 10:00 PM to 8:00 AM.

Smoking and vaping are strictly prohibited inside all buildings and homes. Guests who choose to smoke outdoors must ensure all doors and windows remain closed. Any violation will result in a minimum $500 cleaning fee, along with additional charges for damages or excessive cleaning if necessary.

Parties, events, unapproved gatherings, and extra guests are not permitted at any property without prior approval.

All lodging rates are subject to Pennsylvania taxes, including a 5% Lodging Tax and a 6% Sales Tax.

Check-out time for all properties is 11:00 AM.

“No-show” reservations will be considered cancelled after the first night of the reservation unless prior arrangements have been made with management.

For the most efficient communication before and during your stay, we strongly encourage guests to provide a mobile phone number at the time of booking.

We use a secure text messaging system to share important pre-arrival details, check-in instructions, and time-sensitive updates. A confirmation text message is sent shortly after a reservation is made. If you do not receive this message, please contact us to ensure we have the correct contact information on file.

Because of this system, landline numbers are not suitable for receiving essential communications. We are not responsible for missed or delayed information if a valid mobile number is not provided at the time of booking.

Providing a mobile number ensures we can reach you quickly and reliably throughout your visit.